Returns & Exchanges
We want you to love your Colugo gear, which is why we offer a 30-day trial period for all our fashion-forward strollers and carriers. If you aren't completely satisfied, we provide free returns and easy exchanges to ensure you find the perfect fit for your family.
Start Your Request
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to return.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label. Simply print it out and attach it to your original packaging.
Ship It Back
Drop off your package at any authorized carrier location. Ensure all original tags are attached and the product is in like-new condition.
Receive Your Refund
After our warehouse team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing